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At hangbag01, we always build our business based on product quality and customer satisfaction. We provide high-quality goods at an affordable price, and our team will do their best to meet your needs. We will accept items back should they be faulty in any way.

We agree to the return/exchange policy of the order from 7 days of receiving the order.

1. Return / Exchange Policy

All products may be returned, refunded, or exchanged within 7 days of receipt subject to the following rules:

• Quality issue: goods damaged or broken on arrival
• Wrong goods / size / color / quantity delivered

Order Cancellation: Once an order is placed, you have 24 hours to make any changes or cancellations. After this 24-hour window, the order will proceed to production and can no longer be canceled or modified.

Note: Items must be returned in unused/intact condition with the original package and complete attachments including leaflets, tags, dust bags, and carrying cases. Return shipping is paid by the customer and is non-refundable.

2. Non-Returnable Cases

• Return requested more than 7 days after receipt
• You are not satisfied with the item after receiving it (no quality/wrong-item issue)
• Wrong or incomplete shipping address was provided by the customer
• You are no longer interested in the product
• The new product has a smell

3. How to Return

Email hangbag01@hawkshop.top with:

• Photos of the received item (especially damaged parts)
• Order number, product name, and reason for return

4. Return Shipping Costs

All claim requests must be accepted by our team via email. The customer pays return or exchange shipping, which is non-refundable. Shipped orders cannot be canceled once shipped.