FAQs
Shipping
What shipping method do we offer?
Standard Shipping and UPS / DHL Express are the most common methods. The shipping way is determined by your shipping address and specific situation.
How long will it take to receive my order?
Orders typically arrive within 17–23 business days after shipping.
Can I track my order?
Yes. You will receive a tracking number via email once your order is shipped.
What if my package is lost or damaged?
Please contact us immediately and we will assist you.
Do you charge for shipping?
Standard shipping is free. Express options are calculated at checkout based on your order and location.
What if I am not available when my package arrives?
Please try to be available for a signature. If not, pick up the parcel at the local express office or post office with your tracking number.
Payments
What kinds of payment are accepted?
We accept major credit cards and other secure checkout methods offered on the site.
Do I have to pay for custom tax?
We cover custom tax worldwide; you do not need to pay additional taxes.
Is my payment information secure?
Yes. We use encryption and secure payment gateways.
Can I use multiple payment methods for one order?
Currently we only accept one payment method per order.
Returns
What is your return policy?
Please see our Returns Policy. Quality issues and wrong items can be returned within 7 days of receipt.
How do I initiate a return?
Contact customer service at hangbag01@hawkshop.top to start the return process.
Do I need to pay for return shipping?
Yes, return shipping costs are the responsibility of the customer.
Can I exchange an item instead of returning it?
Please return the item and place a new order.
How long does it take to process a return?
Returns are typically processed within 7–10 business days after we receive the item.
What should I do if I receive a damaged item?
Contact us immediately with photos of the damaged item.