Your cart is empty

At hangbag01, we understand that your purchase is an investment in your style. Our Order Protection plan is designed to provide peace of mind by guaranteeing the condition and safe transit of your items.

1. Premium Benefits

By opting for hangbag01 Order Protection (fixed at $40.00 per order), you receive:

• Full Replacement or Refund Guarantee if your order is lost during transit or arrives damaged.
• Pre-Shipping Quality Control: items undergo a manual inspection. QC photos of your exact items are provided when completed. Because each item is made to order, cancellations or modifications cannot be accepted once production is complete and QC photos are issued.
• Priority Support throughout the delivery process.

2. Covered Issues

A. Damaged Items
If your item arrives with physical damage (scratched leather, broken hardware, or compromised structure), provide clear photos of the damaged packaging and close-ups of the defects. Claims must be submitted within 7 days of the delivery date.

B. Lost in Transit
This applies only to packages lost during shipping that have not been marked Delivered. Once a package is confirmed Delivered to the address you provided, Order Protection is considered fulfilled and does not cover theft or loss after delivery.

3. Resolution Process

Once a claim is approved, we offer a no-hassle resolution: a brand-new replacement via Express Shipping when available, with no extra shipping or handling fees.

4. Policy Exclusions

• Incorrect or incomplete shipping address provided by the customer
• Customs delays or seizures due to regional regulations
• Orders where the Order Protection fee was not paid at checkout

5. How to File a Claim

Email hangbag01@hawkshop.top with your order number and supporting documentation. We aim to review protected claims within 24–48 hours.